From the shipping confirmation email, you can track your package on the shipping company's website.
Click the provided URL in the email and enter the necessary information.

If you wish to cancel your order, please contact our customer support within 15 minutes of order confirmation.

Considerations

Orders can be canceled within 15 minutes on business days and during Japan business hours (GMT+9). However, cancellation may not be accepted in the following cases:

• If 15 minutes have elapsed
• If your order has already been prepared for shipment
• If the cancellation is notified during a legal holiday in Japan
• If the cancellation is received outside of our business hours

Customer support will respond to inquiries in order according to the content of the inquiry. During busy periods or other times when customer support is busy, we may not be able to respond immediately. Therefore, we may take some time to respond to your inquiry depending on the content of your inquiry. Therefore, cancellation acceptance is not based on the time you contact us, but is considered to be established when our customer support team completes and accepts the response. In addition, even if you contact customer support on a legal holiday in Japan or outside of our business hours, we may not be able to guarantee acceptance of the cancellation because the shipping procedure may have started due to the time difference.

Sometimes we cancel orders due to different circumstances, if that happens we won't charge you. In case payment was already processed by the available third-party payment systems you may see a temporary hold on your credit card, debit card, or e-money service associated with a canceled order, but it is a temporary state, the whole amount should be returned after the payment entity confirms the cancelation. If your bank or credit card has placed a temporary hold on that amount when your order was placed, we cannot remove the temporary hold. Please contact your payment provider with any questions regarding any temporary hold or wait until the whole transaction is canceled.

We may have canceled your order because:

• it exceeded quantity limits and there is a risk customs understand a suspicious transaction and may not recognize it as a customer transaction. In such case, in the order cancelation email, you will be guided about an estimated maximum quantity of such product.
• During the order processing, an item got out of stock. In that case, in the email cancelation will be listed the product out of stock and your cart will be relisted with all products but the out-of-stock item. our webpage had price and other listing errors.
• The products that can be imported in different countries vary according the local laws. We try to be updated of these restrictions and to try to guarantee that the products available in each country are different. Some unexpected errors may occur, please understand.
• Due to some website error listing, a product in the order is not allowed to ship to the destination country, the order will be canceled and you will be informed about the product with restrictions.
• If the customer deliberately purchases with the product listing of one country but the delivery country is different.
• If customs requires more information about a purchased product and the vendor can not provide such information.

You'll get an email if we cancel any part of your order, or if we need more information to process your order.

If your order is delayed, the shipping service will send you an order delivery update email.

To prevent errors in the orders, our warehouse controls each order electronically, and manually and creates a photographic register of each all them.

If your order has multiple items and one seems to be missing, please check the below important points

• If you suspect your package was opened before you, create a photographic or video register and contact immediately the shipping company and follow their claim guidelines.
• Once opened, check the wrapping carefully, some products are small and could be wrapped individually to protect them.
• Check your order in My page/order history/delivered orders/details to compare the product purchased with the product payslip.
• If there is a difference yet, My page/order history/delivered orders/details you will find a link to "Issues with this order"
• Contact us and wait for instructions.

Follow the steps below if you didn't receive your items but got a delivery notification.

Shipping Orders

If your Purchase History shows your package has arrived, but you can't find it:

1. Look around the delivery location.
2. Check the delivery confirmation.
3. Ask your household and neighbors.
4. Review the address saved in your IN YOU MARKET account. Make sure it doesn't have any spelling errors or numerical mistakes.
5. Wait two business days to see if it arrives. It's rare, but sometimes carriers may mark packages as delivered before they arrive.

If you still haven't received it after two business days, My page/order history/delivered orders/details you will find a link to "Issues with this order"

Sometimes a driver can’t deliver an order and it has to be returned to the post office. In those cases, contact the shipping company through the information provided in their Attempt to Delivery email and follow their instructions.

1. Simply click on the Sign in button on top left of IN YOU MARKET website and provide a valid email to create an account.
2. We will send you a one-time password so you need to have access to that email account.
3. Once OTP is entered into the website you can continue providing basic user information. We will not ask you for more than strictly necessary information: Name, Lastname, secure password and option to receive newsletters.
4. One more time we will send you an OTP and once is confirmed you are in!

If you need to edit some of your personal information, you can do it from My page after sign in.

1. click on the Sign in button on the top left of the IN YOU MARKET website if you are not logged in already
2. After entering your email and password, go to My page (person icon in top right next to cart in computer or clicking your name or person icon in the menu in smartphone )
3. Click profile settings and then just below your information click on edit button.
4. Change the information and an OTP will be sent to your email address.
5. Once confirmed the changes are done.

To provide a valid delivery address is necessary before confirming an order.

1. click on the Sign in button on the top left of the IN YOU MARKET website if you are not logged in already
2. After entering your email and password, go to My page (person icon in top right next to cart in computer or clicking your name or person icon in the menu in smartphone )
3. Click Address Book there you can add as many delivery addresses as you wish but only 3 will be shown in the checkout process. Here you can decide those as well.
4. To add a new one just scroll down to add a new delivery address.
5. To delete one address, click on Remove address text next to the address you wish to delete.
6. To set an address showing by default in checkout click on the checkbox next to the address name

We don't allow on our website any information related to your payment methods, bank account information, credit card information, or linkage to e-money payment system.

Also, we will never ask you to provide such information. If you receive an email, SMS or phone call report it immediately to us to protect your information.

Payments are realized through 3rd party payment services worldwide knowing and secure: Paypal and Stripe payments. Once you decide a payment method for your order, you will be redirected to their websites to set the payment method and make the payment. Once is confirmed you will return to our website confirming the order number.

We refund the amount of products only if it has manufacturing errors or expiration dates have already expired or if there is a product different than the purchased one.

If one product is broken or damaged during the shipping, contact the shipping company and initiate the refund process with them.

We don't refund products by buyer convenience like size doesn’t fit, or color looks different than expected, I don’t like it, etc

We allow returns and exchanges for clothing if are unused, with all labelings and original packaging not damaged or stained and the client pays all the cost for returning and exchanging the product.

1. click on the Sign in button on the top left of the IN YOU MARKET website if you are not logged in already
2. After entering your email and password, go to My page (person icon in top right next to cart in computer or clicking your name or person icon in the menu in smartphone )
3. Click on my page/order history/delivered orders/details you will find a link to "Issues with this order"
4. Describe the problem and wait for customer support instructions

These IN YOU MARKET Terms of Use (hereinafter referred to as the "Terms") shall be governed by and construed in accordance with the laws of Japan as set forth by IN YOU MARKET Co. (incorporated under the laws of Japan, headquartered in Minamiaoyama, Minato-ku, Tokyo, Japan, with its corporate number 50101012. (incorporated under the laws of Japan, headquartered in Minami-Aoyama, Minato-ku, Tokyo, with corporation number 5010401122866. Hereinafter referred to as the "Company"). The "IN YOU MARKET" service (hereinafter referred to as the "Site") operated by the Company and the users of the Service. (hereinafter referred to as the "Company") and the user of this service (hereinafter referred to as the "Customer"). The following is a contract between the Company and the user of the Service (hereinafter referred to as the "Customer") regarding the service "IN YOU MARKET" (hereinafter referred to as the "Site").

These Terms and Conditions govern the use of this Site in general.
Please read these terms and conditions carefully and completely before using this site.
By using this site, you agree to be bound by the terms and conditions set forth below.

(i) I have read and understood the terms and conditions of this Agreement.
(ii) that you have accepted and agreed to be bound by the terms and conditions of this Agreement.
(iii) you agree and acknowledge that you will comply with all laws and regulations applicable to the subject matter of this Agreement.

If you do not agree to these Terms and Conditions, do not access or otherwise use the Site, participate in any rewards programs or reviews, or disclose or register any personal information.
The terms and conditions of this Agreement are subject to change periodically and may be revised from time to time in our sole discretion.

Because these Terms and Conditions are binding on you, you should visit this page from time to time to review the then-current Terms and Conditions.

Your continued use and participation in the Site implies your acceptance of any changes or modifications to these Terms and Conditions. If changes to these Terms and Conditions are unacceptable to you, your only recourse is to contact Customer Service to terminate these Terms and Conditions.

Provisions for loss of goods and transfer of ownership

Your purchase of products on the Site is subject to the terms and conditions set forth in the Incoterms specified by you at the time you place your order. Ownership of the goods purchased by the customer shall pass to the customer at the time the Company delivers such goods to the delivery service. Therefore, we are not responsible for any loss or damage to the goods after they have been delivered to the courier. All risks during delivery are borne by the customer.

code of conduct

The IN YOU MARKET Code of Conduct (https://inyoumarket.us/terms) constitutes a part of these Terms of Use and you agree to be bound by it.

Guarantee of efficacy and health advice

The products and descriptions of specific products on or through this site have not been evaluated by any third party or otherwise and are not guaranteed or approved as effective or efficacious for the diagnosis, treatment, cure, or prevention of disease.

This site is not intended to diagnose or treat any disease or provide medical advice. The products, services, information and other content provided on this site, including information provided directly on this site or through links to third-party websites, are provided solely for the purpose of providing product information for such products. Please consult your physician or other health care professional regarding any medical or health-related diagnosis or treatment options.

Although the information provided on this site and linked websites may be provided in summary form, you acknowledge that the information on this site, including product labels and packaging, does not constitute or substitute for medical professional advice.

The information on this site is not a guarantee of any disease, illness, or physical condition, or of the treatment or prevention thereof.

If you have any health questions, please contact your health care professional promptly.

We are not responsible for the content, efficacy, or performance of third-party websites. Use of third-party websites and products is at your own risk.

Always consult with a health care professional and read the information provided by the product manufacturer and the product label or packaging before using any supplement, nutritional or other natural food product, or before starting a diet program or beginning treatment for a health problem.

The efficacy of products and other information may vary from person to person, and the actual feeling may differ from product to product. Please consult your physician regarding any interactions between medications you are taking and nutritional supplements.

Reviews, descriptions, and comments made on the Site by writers covering products or by users of the Site are solely their personal opinions expressed in their personal capacity, as well as claims made by vendors and sellers of products, and do not represent direct claims by us or our position or views on behalf of them. It does not directly represent our company's position or views.

Any evaluation of a product by a user on this site is a personal opinion made from a personal standpoint and is not a substitute for appropriate medical treatment or advice from a medical professional. We are not responsible for any products offered on this site, nor for any information provided on this site regarding them.

Always check the product label or packaging before using the product. If there is a discrepancy between the description on the site and the information on the product label or package, the customer should follow the information on the product label or package.

Contact the manufacturer directly for product labeling and packaging details and clarification regarding recommended use.

Use of cookies and tracking technology

We may use cookies and other tracking technologies to improve your experience and the efficiency of this Site. These technologies allow us to remember your preferences, analyze site usage, and display targeted advertising. You can manage cookies by changing your browser settings, but disabling cookies may prevent you from using certain features of the site. For more information about our use of cookies and tracking technology, please refer to our Privacy Policy.

More information about how we handle your data

We respect your privacy and are committed to protecting your personal information. Personal information collected when you use the Site is used for purposes such as providing services, user support, product improvement, and marketing activities. We protect your personal information in accordance with applicable laws and regulations and take appropriate security measures. Your personal information will not be shared with third parties without your consent, except as permitted by the Privacy Act or other laws, unless disclosure is necessary to comply with legal requirements or to protect our rights or property.
For more information on how we handle your personal information, please refer to our Privacy Policy.

Buy Products

To the extent you purchase on the Site, you agree that all purchases of Products are made in accordance with the respective INCOTERMS specified at the time of order. Title to the Products purchased by you shall pass upon our delivery to the carrier. It is your responsibility to review and comply with all applicable local, state, federal and international laws regarding the receipt, possession, use and sale of any goods purchased from this site.

When placing an order with us on this Site, you are responsible for ensuring that the goods can be legally imported into your country. You are the responsible importing party of record and must comply with all laws and regulations of the country of destination.

We reserve the right to prohibit the purchase and resale of products by resellers (a company or individual who purchases products for the purpose of selling them rather than using them). ) from purchasing and reselling the products.

We do not support sales tax exemption applications for businesses or resellers.

Return Policy

As a general rule, we do not accept returns of merchandise. However, we may accept returns only under the following special circumstances and within 7 days of receipt.

When there is an obvious defect in the product
Other cases in which the Company deems that the return is acceptable.

If you meet the above conditions and wish to return the product, please contact Customer Support only within 7 days of receipt of the product. If the product is obviously defective, please follow the instructions given by Customer Support to complete the return procedure.

Verification process for returns

We have a rigorous verification process for returned merchandise. Returned merchandise is verified for the following

That the goods are identical to those shipped from the Company
That the goods are packed in the official cardboard boxes we use
The existence of obvious deficiencies in the goods
The goods must be in unused condition.

If a false declaration or fraudulent return is discovered as a result of the verification, the return will not be accepted and additional action may be taken. This may include measures to restrict future service offerings and, if necessary, legal action.

If you wish to return an item, you will be required to submit photographs showing the condition of the item. This is to ensure that the merchandise is in perfect condition. If you are asked to submit a photo, please send the photo via the specified method.
If you wish to return an item, you may be required to provide a statement providing accurate information regarding the condition of the item. If you provide false information, not only will your return not be accepted, but you may be subject to further action, including limitation of future service offerings.

For returns that are not defective, the customer is required to pay the actual international shipping costs prepaid, as well as an administration fee related to the return (charged by the Company as actual costs for customer support, logistics operations personnel, packaging dismantling costs, packing costs, accounting personnel, etc.) equivalent to 4,000 Japanese yen. We will ask you to pay a handling fee equivalent to 4,000 Japanese yen. When returning an item, the item must be unused and retain its original packaging. Only if the return is accepted, we will refund the product price approximately one month after the date of the return.

Cancellation Policy

If you wish to cancel your order, please contact our customer support within 15 minutes of order confirmation. Orders can be cancelled within 15 minutes on business days and during business hours. However, cancellation may not be accepted in the following cases

If 15 minutes have elapsed
If your order has already been prepared for shipment
If the cancellation is notified during a legal holiday in Japan
If the cancellation is received outside of our business hours

Customer support will respond to inquiries in order according to the content of the inquiry. During busy periods or other times when customer support is busy, we may not be able to respond immediately. Therefore, we may take some time to respond to your inquiry depending on the content of your inquiry. Therefore, cancellation acceptance is not based on the time you contact us, but is considered to be established when our customer support team completes and accepts the response. In addition, even if you contact customer support on a legal holiday in Japan or outside of our business hours, we may not be able to guarantee acceptance of the cancellation because the shipping procedure may have started due to the time difference.

We recommend that you contact us during our business hours to ensure cancellation. In addition, cancellations after shipment are subject to our return policy.

Use and Cancellation

If you use the Site, you represent and agree that you are at least 18 years of age and have sufficient capacity to agree to the terms and conditions of this Agreement; if you are under 18 years of age, your purchase must be supervised by a parent or guardian.

Account Setup and Use
In order to use certain features, you may be required to create an account with the Site. If you create an account, you agree to provide accurate, true, complete, and current information as required by the Site and to promptly update such information to keep it accurate, true, complete, and current.

If you provide any inaccurate, false, incomplete, or outdated information, or if we suspect in our sole discretion that such information is inaccurate, false, incomplete, or outdated, we reserve the right to suspend or terminate your account and prohibit your current or future use of this Site or any portion thereof. We reserve the right to suspend or terminate your account and prohibit your current or future use of the Site or any portion thereof.

During the registration process, you will create a user name and password. You are responsible for maintaining the confidentiality of your account and password and are fully responsible for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or password or any other breach of security and to ensure that you exit from your account at the end of each session.

You agree to be responsible for all charges arising from the use of your account on the Site, including charges arising from unauthorized use of your account, fraud by a third party, or hijacking by a third party. We will not be liable for any loss or damage resulting from your failure to comply with this paragraph.

You agree to use the Site for lawful purposes and to participate in the Program, and you agree to be responsible for your use of the Site and your communications on the Site. You agree that you will not post to or transmit through the Site any unlawful, infringing, libelous, obscene, indecent, threatening, offensive, or otherwise objectionable material of any kind, including any material that encourages illegal activity or civil liability, violates the intellectual property rights of others, or otherwise violates any applicable local, state, national, or international law. You agree not to post to or transmit through the Site any unlawful, infringing, libelous, defamatory, obscene, indecent, threatening, offensive or otherwise objectionable material of any kind, including, without limitation, material that violates any applicable local, state, national or international law.

You agree not to use the Site in any manner that interferes with the proper working of the Site or infringes on the use of the Site by others.

You agree not to access this Site by any means other than through the interface provided by the Company. You are prohibited from displaying or executing this Site or any information or material displayed on this Site on any other website within a frame or by any similar means without our prior permission. Permitted links to the Site must comply with all applicable laws, rules, and regulations.
We make no representation that materials contained on the Site or products described or offered on the Site are appropriate or available for use in your country. These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.

You also undertake, at the time of purchase of the products, to verify that the importation of each product is permitted by the laws of your country and the applicable governmental authorities. You agree that you will not access this Site from any location or region where the content of this Site is illegal and that you, and not we, are responsible for compliance with all applicable laws and regulations.

You may not use this Site if you are subject to sanctions in Japan, or sanctions consistent with the laws of Japan imposed by the government of the country in which you are accessing or using this Site. You are responsible for complying with all national or other export and re-export legal restrictions and guidelines.

These Terms and Conditions are effective until terminated by either us or you.
We may, in our sole discretion, suspend or terminate this Agreement and deny you access to the Site or any portion thereof at any time without notice.

You may terminate this Agreement at any time by contacting Customer Service and completing the process to discontinue all use.

However, cancellation will be made only when the user is contacted by the Company and an agreement is reached on the designated contact tool. Any contact method other than the designated one (including non-designated e-mail address, SNS, DM) or no contact from the Company will be deemed as not agreeing to the cancellation.

Upon receipt of a request for cancellation, the Company shall begin processing the request within a few days after agreement is reached.
Upon termination of this Agreement by us or by you, you must destroy all materials obtained from the Site (including all copies of such materials), whether made under the terms and conditions contained herein or otherwise. We reserve the right to modify or discontinue, temporarily or permanently, this Site or any part thereof.

We reserve the right to terminate your account if your order is deemed fraudulent or if you dispute any credit card charges.

You agree that we may, in our sole discretion, terminate or suspend your access to all or any part of the Site, with or without notice, for any conduct that we believe violates any part of these Terms or any law or regulation, or is harmful to other customers or to us or our affiliates. You agree that we may terminate or suspend your access to all or any part of the Site, with or without notice.
Privacy, Disclaimer, Severability, Interpretation, and Miscellaneous Google Maps/Google Earth
Some areas of this site implement the Google Maps/Google Earth mapping service, and use of Google Maps/Google Earth is subject to the Google Maps/Google Earth Additional Terms of Use and Google Privacy Policy. Google Maps/Google Earth Additional Terms of Use and Google Privacy Policy apply to use of Google Maps/Google Earth.

Your Content and Conduct

Content generated by you ("User Generated Content") Guidelines for User Generated Content ("User Generated Content") are included in this Agreement.
All User Generated Content must comply with the Guidelines, which are a binding part of this Agreement. In addition, all User Generated Content must comply with the Code of Conduct of this Agreement. User Generated Content, including product reviews, is not written by us and reflects only the views and opinions of the contributors. Statements regarding dietary supplements have not been evaluated by Japanese law or by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

prohibited activity

In using the Site, you must not engage in any of the following activities. These prohibited activities are designed to protect the security, integrity, and user experience of the Site.

Spamming: sending indiscriminate or unauthorized advertising, promotional, or solicitation messages.
Unauthorized Access: Unauthorized access to another's account or circumvention, interference with, or alteration of the Site's security systems.
Infringement on the rights of others: Any act that infringes on the legal rights or interests of others, including intellectual property rights, privacy rights, and portrait rights.
Posting of inappropriate content: content that is obscene, violent, discriminatory, defamatory, or potentially offensive.
Promotion of Illegal Activities: any act that promotes, encourages, or carries out illegal activities.
System Damage: Distribution or use of programs that may damage the computer systems of the Site or others, such as viruses, Trojan horses, malware, etc.
Providing false information: Providing false information and deceiving others.
Copyright Violation: Unauthorized use, distribution, or reproduction of a copyrighted work.
Excessive use of the site: Actions that increase the load on the server or cause system instability due to excessive access to the site or continuous requests.
Business Interference: Unreasonable demands for money, monetary requests, meaningless communications to customer support, or any other actions intended to interfere with business.
Customer Harassment: Any intimidating, insulting, or harassing behavior toward customer support staff or other customers.
If you violate any of these prohibitions, we reserve the right to suspend or permanently terminate your account. In addition, the offending party shall be liable for any damages caused by the violation.

privacy

By agreeing to and abiding by the terms and conditions of this Agreement, you confirm that you understand the Site's Privacy Policy. To learn more about how we treat your information, please review our Privacy Policy.

Consent to Communication

You agree to receive SMS messages (including text messages) from us with information and questions about your account and orders to the specific number you have provided to us.
If you choose, you also consent to receive marketing and promotional SMS messages (including text messages) from us. Your consent to receive marketing and promotional SMS messages is not required to purchase goods or services. If you choose to receive SMS marketing messages, we will send you an SMS to confirm your choice. Message and data rates may apply and message frequency may vary. Carriers are not responsible for delayed or undelivered messages.

You certify, warrant and represent that the telephone number you have provided to us is your contact information and not that of any other person. You represent that you are authorized to receive calls and text messages at the telephone number you have provided to us. You agree to notify us promptly whenever you discontinue using the telephone number. We may use any such means of communication described in this section, even if you incur costs to receive such messages, text messages, e-mails, or other means.

General Promotion Restrictions

You may share your thoughts and postings about the Site on your personal blog or website, or on your personal social media accounts.

However, your social media profile may not contain any other content that could be construed as controlled, endorsed, or approved by us, and no part of your user name may contain the words "IN YOU MARKET".

You may not use our or the Site's logo on any part of your social media pages, including your profile image or banner.

Your blog, website, or social media page may not contain any content that is similar to the Site or that suggests an official affiliation with us or the Site. You are solely responsible for any content you post to your personal account.
You may not purchase or use a domain name or subdomain name that contains the words IN YOU MARKET or certain variations or misspellings in the username, group name, or social networking site identifier.

You may not create or use any client-side applications (browser plug-ins, extensions, executables, etc. that can be installed by the end user) on any device that would imply an affiliation with us.

Furthermore, you may not integrate and/or use the IN YOU MARKET name, logo, app, or other intellectual property insofar as you create an app, plug-in, or extension, such as an app or other client-side application.

You may not change, delete, or add any promotional materials or information in a manner that could mislead customers.

You shall promptly remove any product that is no longer advertised or sold by the Site. You will not use your name or likeness in any matter that would imply any personal or corporate endorsement, sponsorship, or commercial relationship (including placing unrelated items in close proximity to content) to the Site.

You agree to indemnify, defend and hold us and our employees harmless from and against any and all legal claims, demands, penalties, fines, judgments, costs or other reasonable expenses (including reasonable attorneys' fees) resulting from (i) your violation of these Terms and Conditions (ii) your violation of any rights of a third party.

Any member of the Site who posts or spreads inappropriate content through comments or personal messages on social media channels that, in the judgment of the Company or a third party, have caused damage to the brand or have engaged in behavior that could be construed as damaging to the reputation of the Company, will automatically be subject to account suspension and/or legal action may be taken.

We reserve the right to disable a customer's account if fraud, abuse, or any other activity is detected or suspected, including but not limited to the above examples.

Account Verification

We reserve the right to suspend or disable your account and suspend/block your account from any IP address or device if fraudulent or suspicious activity is detected or suspected.

In the event of any discrepancy between your records and our internal records, our internal records shall prevail. In the event of a dispute regarding these Terms of Use, our decision shall be final.
Any points or benefits associated with a Participant's account that are deemed invalid due to a violation of any provision contained in these Terms of Use or the Code of Conduct will be void.

benefit

We reserve the right to change the discount amounts and other benefits offered to our customers at any time at our sole discretion. All changes will apply to all future orders from the time the change occurs. Offer details (e.g., pricing, taxes, availability, shipping costs, seller, etc.) are subject to change over time. This may change the terms and conditions of the offer you receive.

We reserve the right, in our sole discretion, to terminate a benefit at any time without notice. In such case, the applicable benefit will be valid only for orders completed prior to the termination of the benefit.

Eligible Purchases

Discounts and limited-time special offers offered on the Site apply only to products that have a promotional message displayed on the applicable product information page. Limited-time special offers are valid only during their validity period. Certain promotions are subject to expiration while supplies last. Please note that promotions may not be valid in all areas.

Order Payment Policy

The total amount in your order will be the product price minus any applicable discounts, plus applicable sales and other taxes and shipping charges.

Charges for customer orders will be billed according to the payment method used to create the order or according to the customer's instructions. If the customer is unable to complete the order using the payment method used to create the order, the customer authorizes us to update the order with another payment method on the customer's account and charge the order to that payment method.

Change of contract

We may, in our sole discretion, change these Terms and Conditions at any time without notice to you. If any modification to these Terms and Conditions is determined to be invalid, void, or for any reason unenforceable, such modification will be severable and will not affect the validity and enforceability of any remaining modifications or conditions. Your continued participation after we have changed these Terms and Conditions will constitute your acceptance of the changes. If you do not agree to the changes, please terminate your account.

Disclaimer
you agree that your use of the site or participation in the program is at your own risk. The Site, the Program, and the materials contained therein are provided on an "AS IS" and "AS AVAILABLE" basis, except as expressly provided in these Terms. the company and its respective officers, directors, employees, and other representatives, successors, and assigns (collectively, the "company entities") expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and noninfringement. without limiting the generality of the foregoing, to the fullest extent permitted by applicable law, our entities expressly disclaim liability for claims arising from defects or failure of the product, normal wear, misuse or alteration of the product, abuse, incorrect product selection, or failure to follow printed instructions.

We do not warrant that the Site will meet your requirements; that the Site will be timely, secure, error-free, or uninterrupted; that information obtained from the Site will be accurate or reliable; that the quality of any products, services, information, or other materials obtained by you through the Site will meet your expectations; or that errors in the Site will be corrected. or that the quality of any products, services, information or other materials obtained by you through the site will meet your expectations, or that any errors in the site will be corrected.

We do not represent or warrant that the materials on this site are accurate, complete, reliable, current, or error-free.

We are not responsible for typographical errors or omissions regarding prices, product descriptions, text, or photographs. Any material downloaded or otherwise obtained through this site or through any program is obtained at your own risk and you shall be solely responsible for any damage to your computer system or loss of data that results from the download of any material, You are solely responsible for any damage to your computer system or loss of data that results from the download of any materials.

No information obtained by you from our entities through the Site shall create any warranty concerning the Site not expressly stated in these Terms and Conditions.

to the maximum extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, or consequential damages (including loss of business, loss of profits, loss of goodwill, loss of use, loss of data, whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, including the cost of procurement of substitute goods, services or information, or litigation, even if we have been advised of the possibility of such damages. the limitation of liability set forth herein is a fundamental element of the arrangement between us and you.

No product, information, program or service offered through this Site is offered without such limitations. (i) Our entity's maximum liability to you shall be limited to the amount paid by you for the products, information and services purchased by you from us on the Site.
If you are dissatisfied with any portion of the Site, your participation in any Program, or any of the terms of use contained in this Agreement, your sole and exclusive remedy is to discontinue using the Site or participating in the applicable Program.

We make no warranty of any kind with respect to any product or service sold.

We will not be liable for any damages related to information, products or services provided by third parties, even if we have been advised of the possibility of such damages.

compensation

You agree to indemnify, defend and hold us harmless from all losses, expenses, costs and damages, including attorneys' fees, resulting from your use or inability to use the Site, your participation in the Program, any products or services purchased or obtained by you in connection with the Site, any posting to the Site or activities related to your account by you or any other person, your violation of any provision of this Agreement, your violation of any third party right, or your violation of any applicable law, rule or regulation. You agree to indemnify, defend and hold us harmless from and against all losses, expenses, costs and damages, including attorneys' fees, resulting from your violation of any provision of this Agreement, your violation of any rights of a third party, or your violation of any applicable law, rule or regulation.

You agree to cooperate as fully as reasonably required in the defense of such claims. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you pursuant to this Section.

In this case, you must still indemnify us for any losses, claims, damages and liabilities we incur as a result of this claim, plus attorneys' fees and expenses.

You shall not, under any circumstances, make any settlement without our prior written consent.

Copyrights, trademarks and other intellectual property rights

You acknowledge that the Site and all materials provided on the Site or in connection with the Program (including, without limitation, the design, text, graphics, sound, images, software, other files, look and feel of the Site or the Program, and the selection and arrangement thereof) (collectively, the "Materials") are our property and are subject to U.S. and international copyright laws or other intellectual property rights and are protected thereby, You acknowledge that all materials (including, without limitation, the design, text, graphics, sound, images, software, other files, look and feel, and the selection and arrangement thereof) (collectively, the "Materials") are our property and are subject to and protected by United States and international copyright laws or other intellectual property rights. The trademarks, service marks, trade dress, trade names and logos contained herein are the exclusive property of the Company or its affiliates.
In addition, all page headers, custom graphics and custom icons are our Marks. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license ("License") to access and use the Materials and Marks only in the manner authorized by us and only for your personal, non-commercial use.

You agree not to copy, modify, use, distribute, transmit, republish, sell, resell, or exploit any part of the Site, Materials, or Marks for any purpose whatsoever, except as expressly authorized by us in writing. This license is effective until terminated by either you or us in accordance with these Terms and Conditions.

Unauthorized use of the materials or marks is grounds for termination of the license.
All rights not expressly granted herein are reserved by us and our licensors.

All other copyrights, trademarks, product names, company names, logos, or intellectual property are the property of their respective owners, all rights reserved.

References on the Site to third parties or their copyrights, trademarks, or other intellectual property do not imply affiliation with, endorsement by, or recommendation by the respective trademark owners or by us of the respective trademark owners.

contract

These Terms and Conditions constitute the sole agreement between us and you with respect to the subject matter hereof. This Agreement supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to the subject matter hereof.

Separability, interpretation

If any provision of these Terms and Conditions is held to be invalid, illegal, or otherwise unenforceable for any reason, that provision will be severed from these Terms and Conditions and the remainder of these Terms and Conditions will continue in effect. Whenever the term "including" is used in these Terms and Conditions, it shall be deemed to mean an illustrative enumeration.

Governing Law and Jurisdiction

We and you agree that these Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. Any controversy, claim, or dispute arising out of or in any way related to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Class Action Waiver
You waive any right to bring any class action, representative action, or class arbitration proceeding with respect to any controversy, claim, or dispute arising in connection with this Agreement.

Other

You may not assign your rights, obligations, or contractual status under these Terms and Conditions without our prior written consent, by operation of law or otherwise.

Subject to that limitation, the Agreement is binding upon, inure to the benefit of, and are enforceable against the Parties and their respective successors and assigns.

Failure in a mutual benefit to enforce strict performance of any provision of this Agreement shall not be deemed a waiver of such provision, nor shall it waive or limit the right of any party to insist upon strict compliance with such provision or any other provision of this Agreement.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to use of the Site or this Agreement must be brought within one (1) year after such claim or cause of action accrues, or such claim or cause of action is forever barred.

The provisions of the "Disclaimer" of this Agreement are for the benefit of our entities as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on their own behalf.

We are using human-improved automatic translations, and we are doing our best to be accurate but for language differences, some concepts might be diffuse or non-commonly used. We also happily accept user improvement feedback. If you find a wording that could be improved, please contact us, and we will try to improve as soon as we can.

Product review is a fair user experience and genuine thoughts. We never will fake a review and in the same fairness will we encourage our clients to make fair reviews of the purchased and used products thinking of sharing their experience valuable for other clients.
We don’t allow blasphemy, insults, improper language, false statements, direct comparison with other products outside our EC, URL, spam, phishing, or dissemination of private information or opinions about the EC in product reviews.

Product reviews are for products, if you have any other trouble while using our site, please contact customer support and we will do our best to solve your problem.

Coupon discounts may be used if all coupon conditions are fulfilled. For further reference check the coupon page and be sure you are meeting all the conditions.

Other benefits like a usage points system, referral system, user special promotions, and benefits may change without prior agreement and at our discretion.

Background and Purpose
At IN YOU MARKET, distinguishing between customer complaints and customer harassment has become increasingly difficult, leading to growing challenges in addressing these cases. Determining whether an action constitutes customer harassment is challenging for individuals. However, customer harassment can negatively impact employees' mental health, necessitating a company-wide guideline.
The purpose of this guideline is to clearly differentiate between complaints and customer harassment (actions that are simply human rights violations or illegal when viewed from a human perspective), and to handle them correctly to improve customer satisfaction and maintain a healthy work environment within the company.

The Illegality of Customer Harassment
Customer harassment is a serious issue under Japanese law, and the Ministry of Health, Labour and Welfare has established guidelines to address it. Specifically, the following laws are related:

• Penal Code Article 223 (Extortion): Acts that forcibly impose non-obligatory actions or interfere with operations are subject to this law, with up to three years of imprisonment. If convicted of extortion, there is a possibility of being sentenced to up to three years in prison. There are no fines stipulated, and without suspended sentences, offenders may be imprisoned.
• Civil Code Article 709 (Liability for Damages): Customers who commit harassment may be liable for damages due to mental harm caused to employees based on tort law.
• Defamation (Penal Code Article 230 Paragraph 1) and Insult (Penal Code Article 231): Making statements that harm the reputation of an employee or company.
• Penal Code Article 222 (Threats): Threatening employees or the company.
• Penal Code Article 234 (Interference with Business): Acts that interfere with business through violence or threats.
• Minor Offenses Act (Article 1, Paragraph 5): Acts that cause trouble to other customers with significantly rough or violent behavior.

Differentiating Between Valuable Complainers and Customer Harassment
Characteristics of Valuable Complainers

• Clear Issues or Dissatisfaction: They specify concrete problems with products or services.
• Desire for Resolution: They seek solutions and provide alternatives or cooperation.
• Rational Dialogue: They can discuss issues calmly without becoming emotional.
• Consistent Demands: Their demands and opinions are consistent and logical.
• No Personal Attacks: Their requests are focused on specific issues without attacking individuals or the company.

Characteristics of Customer Harassment

• Unreasonable Demands or Threats: They make unreasonable demands beyond the scope of products or services.
• Persistent Pursuit of Issues: They bring up the same issues repeatedly even after resolutions are offered.
• Aggressive Behavior: They engage in aggressive behavior towards the company or individuals.
• Defamation on Social Media: They defame the company or individuals on social media or threaten to do so.
• Repeated Harassment: They repeatedly make the same inquiries or complaints.
• Excessive Demands: They demand special treatment or services beyond reasonable expectations.
• Verbal Abuse or Threats: They verbally abuse or threaten employees.
• Interference with Business: They interfere with business operations through excessive calls or emails